About Us/Blog



We are a full service repair and tech support company. Our company has been serving the computing needs of small businesses and individuals for years in the Charlotte metro market.  We are proud members of the Association of Computer Repair Business Owners and a Microsoft Partner. We are much less expensive than other computer repair companies and "big box" repair centers such as Geek Squad.  If you have a computer problem,  several options are available.  We can come to you and repair on-site, will provide pick-up and redelivery service, remote into your computer or you can drop your computer off at our office.  Compter Mekanix has professional certifications from both Microsoft and CompTIA.

The focus of our company is competent, personal and professional computer services.  Unfortunately in this business many people fashion themselves as "tech pros" and have no formal training and can actually do more damage to your computer equipment than good.  "Speaking Geek" to clients is what many techs like to do to impress people.  We will tell you in plain English what is wrong. We service all PC brands as well as Apple MacBook/iMac and do not out-source repairs.  You need to trust who is coming to your home or business.  

We solve your problems where you are so you can spend your time more productively or you can drop your computer off at our office on Providence Rd.  Whether you need us to speed up a slow computer the kids have been using, remove a virus, repair a computer or set up a complete small business networked computing environment, we do it all. 

 Give us a call today.  We would be honored to be your tech support and repair company.


Computer Mekanix

 (704) 771-2842
3617-B Providence Rd S. Waxhaw, NC

8.5 miles south of 485 on the left across from Waxhaw Police Station.




                                                              The Paypal Scam Email

 So this week alone I've gotten two emails supposedly from Paypal stating that my account was "limited."  As many of us do with our stuffed email inbox I want to hurry through them and move on with my life.  This one I was about to click through on real quick just get it read and done.  I paused for a second and actually read the notice and quickly picked up on some bad grammar.  Apparently these bottom dwellers still have not learned English properly to execute their scams without alerting someone paying attention that something is "off" with this.  So, moral of the story is don't click through willy nilly on these emails. Opening the email or clicking through to the included links can do very bad things to you or your computer.  Ransomware, viruses or stolen data can be the result.  These scam emails ostensibly come from Paypal, iTunes charge confirmations, shipping updates from FedEx, USPS..., the IRS, banks...  If you ever need to check anything related to an account with any online site go directly to the site, not through an email link.  Paranoia is not always bad if you think of it as a heightened sense of awareness.  Be very paranoid of your emails.  It's the world we live in now.  Peace until next time.     


                                     Ready to "Cut the Cord" and Save Thousands?

The cable/satellite industry is under attack!  People have finally grown tired of the games they play.  Teaser rates, rate increases, channel loss due to contract disputes, garbage laden packagelive-tv-streaming_0s and “nickle and dime” equipment charges has soured many people on paying upwards of $115 a month for the “privilege” of watching TV shows.  With the advent of much higher internet speeds, the ability to stream TV and movies has made “cutting the cable” a reality.

Personally, I have an Android streaming box, Roku Express Stick with PS Vue subscription and an HD antenna on all five of my TVs and I can watch anything on the planet earth in HD live or on-demand.  My total capital outlay for equipment was about $875 for the five TVs.  Sounds like a lot?  Consider this. I was paying Dish Network $115, Netflix $8 and renting about four movies a month from Redbox for a total monthly outlay of about $130 (I never took my Redbox rentals back the next day!).  Annually, that is $1560!  The $875 equipment investment and the $29 a month PS Vue subscription saved me $337 the first year.  That is a car payment!  Now, in year two and onward I save over $1200 a year forever more.  If you are 30 and you live to be 80 that is fifty years of $1200 a month in savings.  Drum roll please. You put $60,000 in your pocket!! What FOOL would not want to do that?

                                                          Shipping Notice Scam Email


It's that time of year again. The shopping season is upon us.  Along with all those great online purchases comes the subsequent shipping/delivery info.  The internet underbelly knows that most people shop online and are awaiting their shipments and will happily send out fake notification

s from "UPS, FedEX..." stating that your package could not be delivered.  They want you to click the link for further information regarding the shipping problem with your purchase, which can then deliver their toxic payload to your computer infecting it with RATS, Lockers, Loggers...  Here's a better option. If you get an email notice about shipping, ignore it and go directly to the site from which you made the purchase and check the shipping status there

Let us get your computer in tip-top form so you don't miss any of the big sales online. Our holiday tune-up special includes a free one year subscription to Avira anti virus for just $69! Drop in for the service or call for a remote session. Have a joyous holiday season.  Stop in or call ShockNet Computer Repair and Tech support in Charlotte, NC to schedule a remote session.  Have a joyous holiday season.  Peace.


Why Does My Computer Keep Getting Malware (Viruses)?

One of the most frequently provided services by Computer Mekanix Computer Repair Charlotte is virus removal. I get asked all the time why a computer gets a virus, especially if it is running an anti virus program, and how to stop it from happening.

There are many reasons why they occur, but three immediately come to mind and here are the ways to help prevent infection.

First is simply safe internet usage.  Here is a list of safe practices:

1- Don’t download games, buy them.

2- Don’t download music or movies from P2Ps or torrenting sites.

3- Don’t follow links from chat rooms or forums.

4- Don’t click on pop-ups.

5- Don’t open emails unless you are sure you know who they are from.  Even if it is from someone you know, don’t click a link.

6- Save any Google image to a dedicated file and scan the file prior to opening the pic on your computer.

7- Pick one reputable toolbar, like Google, and use it.  Don’t have multiple bars.

8- Don’t download wallpapers.

9- Download open source programs only from safe sources such as CNet, Filehippo, Major Geeks.

10- Be wary of any suspicious looking URL before clicking it from a web browser search results page. Tools like Webrep from Avast help.

Second is to make sure your virus data base is updated frequently throughout the day.  Most run in real time and auto-update.  However, it is a game of cat and mouse with the anti virus data bases and the malicious code writers.  They change the codes frequently and until someone gets a virus and reports it, the database does not contain the code to trigger an alert.  No AV is fool-proof, paid or free.  My favorite though is Avast Free or paid.

Third is to be careful doing searches for hot topics like recipes, Kim Kardashian, coupons, how to remove a virus, computer drivers... The virus writers know what is trending and plant bogus links in forums, set up bogus search links to try and grab you and infect the machine you are using. Be very mindful of Twitter and Facebook links.

These guys are smart and they want you to pony up lots of cash on your credit card once you are infected with their garbage.  The only thing they will remove is your money and maybe even your identity.  It is big business.  Be smart and safe.  Peace.

Oh the Games Trojans Play!

Clients get confused when I ask to uninstall their favorite PC game they downloaded for free via the internet.  They exclaim "it has taken two months for me to collect that gold and slay that troll.  I'm a tenth level dungeon master!"  

In all seriousness, many computers that come into the shop that are infested with malware usually are also loaded with free games.  There is an old adage that is apropos.  "There is no such thing as a free lunch."  Think about it, someone took the time to write the programming for the game, publish it, host it...  That costs money and they need to make money on the deal.  How do they do it?  There are several ways, but some main ways are: they sell your data to other companies, they install a search or tool bar along with the game and every time you type in the search it is recorded and advertisements are targeted toward you (browser hijackers such as Conduit and SafeSearch are just a few), or a trojan is installed with the game.  Even "reputable" free game sites can have serious security holes that can be exploited by malware.  

So, the moral of the story is this.  It is best not to play games on your computer unless they are games you have purchased and installed from a disc.  If you absolutely must download free games on your machine, I would set up a dual-boot on the computer and keep games limited to one bootable partition or install a Virtual Box within the existing OS.  This way, if malware is executed on the system, the damage is contained.  We perform all such services.  Thanks for stopping by!


Windows 10 Reset and Refresh, Beware!

Ok, so I get a call from a frantic client the other day telling me that she did a refresh in Windows 10 and now all of her programs are gone.  Unfortunately, I had to break the news to her that in fact they were gone and would have to be reinstalled.  Microsoft does not make that real clear in my opinion.  The process indicates that your "store apps will be kept, but any programs installed from discs or the web will be lost."  Now, that does seem clear if you understand what is being said.  Sadly, many people do not understand the difference between store apps and desktop apps/programs in the new operating system.  Simply put, if you downloaded the program from the web or used an installation disc, they will vanish and you will have to reinstall them.  Office installed from a disc...later.  Quickbooks...gone.  Antivirus...poof!  Proprietary programs installed from disc...adios.   Your docs, pics...will however be kept.   Make sure you understand this before running the refresh function on your W8/10 machine.  With that being said, we can perform a command prompt procedure to create a custom refresh snapshot that will maintain your current state of things INCLUDING your programs.  Takes about an hour, inexpensive and well worth it.  

Shocknet Computer Repair (Now Computer Mekanix) Charlotte, Five Time Angie's List "Page of Happiness Nominee."

 We are both humbled and honored to have been nominated five times by our customers for the Angie's List "Page of Happiness."  Our main focus is always customer satisfaction.  We are serious about doing the "right" thing instead of what will make us the most money.  We believe that pursuing excellence will automatically bring the rest.  Thank you to all our loyal clients.  Without you, we would not be here.

The Apple Myth

If you listen to Apple fans, they will try to convince you that Macs do not get viruses.  What is the truth regarding the matter you ask?  It's fairly simple.  Macs do get viruses, but they do get less because they are not nearly as big a target as Windows based machines.  

People who write virus code and go to the trouble to distribute it are making money.  The infamous family of fake anti virus programs, known as rougeware or ransomware, or the ubiquitous FBI virus family demand a certain amount of money to "fix" your computer.  Of course, paying the "ransom" does nothing other than lighten your wallet.  It is big business on a global scale.  So, numbers explain it all.  Apple controls about 18% of the overall market and Windows- based machines the rest.  That means they are going after the "big fish", not the minnows.  That being said, Microsoft has added Secure Boot, UEFI and GPT in Windows 8/8.1/10 to help eliminate rootkits and the like.  So, at this point if you are running W8/W10 it is a fairly moot point.  
So, unless you have a particular desire to drop over a grand on a Mac, I would stick with a Windows PC and save yourself numerous compatibility headaches.

CryptoLocker, Teslacrypt, Locky:  One Nasty Family of Ransomeware/Malware!

Well, the "geniuses" that develop Malware have come up with a doozy this time.  If you get encryption ransomware on your machine you are basically FUBARed.  This nice little piece of Malware encrypts most of your files (70 known file extensions) and has you pay a nice little two Bitcoin ransom within 72 hours or the fee goes to ten Bitcoins in order to receive the decryption password.  Considering that Bitcoin hit a high last week of over $1000 real dollars per coin, you are looking at serious cash to get access to your files again.

If you contract this monster, you only have two possible non-pay choices, if it has not destroyed your shadow copy files.  One, run a restore point and pray it works or, two, right click the file you want to read and hit "properties" then "previous versions" and again pray to the computer gods that a shadow copy can be copied back.  Most of the new variants kill these two options though.  So, what do you do?  Either pony up the cash or lose your data.  The best minds in the business have no "fix" for this beast at present.

ALERT: Fake Microsoft Tech Support Calls

If you receive a phone call from "Microsoft", "Dell", "HP"... and someone says (usually with a foreign accent) "we have detected infections or multiple issues with your computer and we need to remote in to fix it for you", hang up immediately! It is a scam. Microsoft NEVER, EVER calls anyone unsolicited, nor does any other company. This little scam has become big business and many people are plunking down $150-$450 a year for "tech support" packages. These scum bags do not know what they are doing and will only alter your registry files to create problems that did not previously exist, show you ridiculous normal system functions that they inform you are not normal or, worse, they will use a lock out password and then hold your computer data for ransom. There is a great detailed article here at Malwarebytes. http://blog.malwarebytes.org/tech-support-scams/ Here are just a few helpful hints to avoid this nonsense.
1- Never let an unsolicited individual remote into your computer.
2- Hang up on anyone that calls from an unsolicited company telling you your computer is messed up.
3- NEVER randomly Google tech support for any company. Some examples would be "Microsoft tech support", "Norton tech support", "Dell tech support", "Quickbooks tech support"... The chance of you hitting the real company support site is slim. In most cases you will get a hold of a third party company that is only interested in selling you a support package. These sites are known as phishing sites and the "techs" are terrible at everything except altering your registry to cause issues.
4- Don't download any "Speed Up My Computer", "Optimize My PC", "Speed Up my Sucky Slow PC" or any other such programs. They often can contain malicious programs that can actually cause problems that they then conveniently supply a tech support line to call to "fix" the issue at a steep fee.
5- If you have been charged for unsolicited bogus support, immediately dispute the charge with your credit card company or bank and tell them you have fallen victim to "social engineering."
Hope this helps. Call us if you need help. Peace. 

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